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"The only negative to this hotel is the very small gym area. Otherwise it is my go to in downtown Banff. "

"No microwave to reheat food every hotel has one inside but this hotel doesn't have one. "

"Just a phone call. Shuttle easy to find. Shuttle staff friendly "

"Scared to use my name since they have my info. Bait and switch. They took my info and double booked using Expedia and directly."

"Very clean property and great restaurants. The man who checked me in the evening was amazing. He was 5 stsr. There was somebody else working the next day who was yelling at some staff in the lobby. It was very unprofessional.... "

"Perfect place to stay if you are skiing in Banff or Lake Louise . Included breakfast was amazing. Staff was lovely. Sitting on the lobby near the fireplace was ideal since there were two families. The slide is fun and the hot tub was clean and hot. "

"The pool was cold, out door hot tub was nice, indoor hot tub was small, but hot. There was a guy that was taking video of my family. Not good. "

"Poir customer services "

"Firstly, every staff member we interacted with was absolutely wonderful. Very helpful and friendly. The location was also great. We wanted something that was close enough to town but felt like we were actually in the mountains and this was it! The only area of improvement would just be the age of our particular room. While they are actively doing room upgrades around the property, ours happened to be an older one and unfortunately that meant we could hear most of what our neighbors were doing. Our mattress was also fairly firm which is not my personal preference but seemed to work fine for my boyfriend. Overall I think once they finish all the upgrades this will be a 5/5 for me. We look forward to coming back in the future to see what they've done! "